TRAINING COMMUNICATION, ASSERTIVENESS AND CONFLICT MANAGEMENT DI JAKARTA
TRAINING KOMUNIKASI, KETEGASAN DAN MANAJEMEN KONFLIK DI JAKARTA
TRAINING SUCCESSFULLY RESOLVING CONFLICTS DI JAKARTA
TRAINING OBJECTIVE :
1. Understand why people communicate and behave differently
2. Be more assertive in dealing with other in most situations
3. More understand on human feeling, thinking and behaviour
4. Successfully resolving conflicts
5. Be prepared to manage conflict involve bosses, peers and sub
ordinates
TRAINING MATERIAL OUTLINE :
1. Knowing yourself before knowing others
a. Effective Communication
b. How to manage a good massage
2. Developing your emotional intelligence
3. Empathy Communications
a. Listening not hearing
b. Becoming Interactive Listener
c. Becoming massage centre vs speaker centred
d. Planning, organize meetting and presentation
4. Advantages of assertives behaviour and why you should develop the
skills
5. Being assertive in difficult situation
a. Positive Thinking and creative
b. Presentations overview
6. Interpersonal Communication and team work
a. Small group dynamic
b. Problem solving in a small group setting
7. Managing Conflik using assertive behaviour
8. Presenting creating hard feeling
9. Handling Objection and criticisms in team environment
10. Handling Objection or respons of the audience
PARTICIPANTS :
All Staff, Sepervisor, Secretary, Manager yang berkepentingan untuk
berkomunikasi dan penanganan konflik dengan lebih baik/efisien
TRAINING DURATION : 2 days
Lokasi Pelatihan Tahun 2021 :
Yogyakarta, Hotel Dafam Seturan
Jakarta, Hotel Amaris La Codefin Kemang
Bandung, Hotel Grand Serela Setiabudhi
Bali, Hotel Ibis Kuta
Lombok, Hotel Jayakarta
Catatan :
- Waktu pelatihan Dua+1* hari dengan Biaya tersedia untuk Perorangan, Group, dan Inhouse Training, belum termasuk akomodasi/penginapan.
- Untuk biaya dan jadwal training harap menghubungi marketing kembali
Investasi training:
Investasi pelatihan selama dua hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas training:
Free Penjemputan dari bandara ke hotel*.
Modul / Handout.
Flashdisk*.
Certificate of attendance.
FREE Bag or bagpacker.
Training Kit (Photo Documentation, Blocknote, ATK, etc).
2x Coffe Break & 1 Lunch.
Souvenir .
